Refund Policy

Thank you for dining with OakShadowGrove. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the terms regarding refunds and returns. This policy applies to the items purchased from OakShadowGrove, accessible via oakshadowgrove.site.

Returns

You have 30 minutes after receiving your order to inspect the items and decide if it meets your satisfaction. In the event that your order is incorrect, damaged, or does not live up to your expectations, please contact us immediately at +39 06 1234 5678 so we can evaluate the issue and make it right.

Eligibility for a Refund

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note that refunds or exchanges will not be offered if more than 30 minutes have passed since your order was delivered.

Refunds (if applicable)

Once your return inquiry is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow for a certain amount of days for the refund to be fully processed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 100 Via Margutta, Rome, 00187, Italy.

Shipping

To return your product, you should mail your product to: 100 Via Margutta, Rome, 00187, Italy. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Changes to Refund Policy

OakShadowGrove may update this Refund Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most recent version of the Refund Policy will always be posted on the oakshadowgrove.site, and you should review it each time before making a purchase. This policy was last updated on January 1, 2023.

Contact Us

If you have any questions about our Refund Policy, please contact us at +39 06 1234 5678, or visit our store at 100 Via Margutta, Rome, 00187, Italy.